Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Receptionist Skills: Definition and Examples. Show that you fit in well in an office setting and your organizational abilities are top-notch. Soft skills, or interpersonal skills, reflect one’s personality and personal attributes. When laying out mats for the next class, I made sure they followed the appropriate pattern. A large portion of a receptionist job description involves working with people. The way a receptionist interacts with customers reflects on the company as a whole. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Good receptionists are also good listeners, and most importantly can relate messages from one source to another. Receptionists who also know spreadsheet, desktop publishing or other industry-specific software have additional skills that are in demand. Good receptionists can pull up phone numbers, documents and other bits of information at a moment’s notice. In addition, he/she must always maintain a positive attitude. If the copier or other general machines are near the reception area, the reception will often be asked for help with them as well, so her ability to master additional technology as needed is vital. To be the best as a receptionist, you must be mature and discrete. This skill is highly valued by coworkers, employers and anyone... Multitasking. Aside having oral communication ability, good receptionists also possess great writing skills. Computers are used for performing all these functions and even faster. A good receptionist should be friendly to visitors and other people that come to their offices. Skilled receptionists are often putting people on hold and handling multiple phone conversations at once, all while dealing with whoever just walked through the door—and maybe there’s a line, too. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant. It is important for a receptionist to keep their technology skills up to date. Lawyers, for example, are very dependent upon a legal receptionist or secretary’s organizational abilities—without which they would have challenges knowing appointment times, client contact information and court dates. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. He/she must always dress modestly and neatly too. Skills assessment tests are often used by employers to gauge the abilities and skills of both current employees and job applicants. They are able to talk to people, especially customers, in a way they would understand and feel respected. Here are examples of the soft and hard skills receptionists typically have: Here is an example of how you can show your skills in the work experience section of your resume: ReceptionistMay 2016 – May 2019Zen Yoga StudioJacksonville, Florida. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. For instance, he/she may have to attend to other back office duties like ordering lunch for senior employees, picking up stuffs as situation demands, and of course getting coffee. Theses qualities are very important for all front office employees. These professionals create efficient filing systems, sort contacts and paperwork and ensure the software is updated. He/she should not have an intimidating appearance. Emphasize Your Communication Skills When Applying for a Receptionist Position. If a receptionist lacks the requisite organisational abilities then things can rapidly go awry. ADD RELEVANT SKILLS TO YOUR RESUME: Include the terms most closely related to the job in your resume, especially in the description of your work history. Sometimes all it takes is a smile and being able to provide the right answers. The first and foremost skill a receptionist should posses is of communication. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Oversaw long lines during class sign-in and handled multiple transactions while facing time constraints. A receptionist looks to create a clutter-free workspace. Checked that carpets were vacuumed, showers and bathrooms cleaned and garbage is thrown out. Empathy, Warmth and Understanding Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. A rude receptionist could make a customer or client think poorly of the company. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. a. provide a written list, such as in your resume b. offer proof by example in answering interview questions c. have the employer contact your references d. none of the above The ideal receptionist is very organized. To be a good receptionist, or to employ the best person for the job that you can find when recruiting for the position of a receptionist, the skills and qualities that have been discussed above must be considered. The ability to use office equipment such as phone systems, computers, and fax machines are essential skills for a person in a receptionist position as well. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: Most good receptionists in town are exceptional communicators. Assisted yoga students with mat placement and helped them set up equipment for TRX and Barre classes. The information on this site is provided as a courtesy. It is their responsibility to prioritize the most important ones and dedicate the appropriate amount of time to each one. When you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. You might learn these skills on the job, or you might have learned some during your education. Receptionists need to have the ability to multitask, especially in a fast-paced work environment. Communication. Most good receptionists in town are exceptional communicators. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. If the customer service department at your favorite clothing store didn’t address your shipment mishap, then you’d probably never deal with them again. According to bls.gov, employment of receptionists is projected to grow … If you are making a resume for the job of a receptionist, the skills and qualities presented above can be useful in preparing the skills section of the resume, which assures employers that you have the necessary attributes to excel as a receptionist. Learn more from our, Sure way to make high scores in job tests, Top 20 Resume Objectives for Receptionist Position, How to Overcome Your Fear of Public Speaking in 15 Ways, American Airlines Hiring Process: Job Application, Interview, and Employment. Find out what they need, and help them get it. Note your ability to maintain good relationships with employees at all levels of the company, including executives. 8. What can you do with a Forensic Science Degree? This is another important quality of a good receptionist. Here are some ways you can improve your receptionist skills: 1. On a typical day, this individual liaises between customers, staff members and various departments. Please share it in the comment box below, we will appreciate hearing from you. During laundry duty, I folded and put away towels according to the manager’s specifications. You’re their first impression of... Communication skills: Your primary job is to greet people. HIGHLIGHT SKILLS IN YOUR COVER LETTER: Incorporate your administrative skills into your cover letter.Include one or two skills, and give specific examples of instances when you demonstrated these traits at work. Familiarity with Microsoft Word and Excel is almost a must for these professionals, as is being able to operate photocopiers and phone systems. The receptionist can be an out-going individual, but must be frugal with words. Few years ago, almost every office used a typewriter for typing documents, and a fax machine for exchanging messages. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. Sometimes that behavior could lead to a bad review. Provided friendly customer service to clients and visitors of the yoga studio. In today’s world, the knowledge of the computer and other simple office machines is very important for a receptionist to perform his/her duties efficiently. Communication Skills Soft skills like friendliness and likability are especially important for the receptionist role. Responded to email and phone inquiries in a professional manner.Maintained composure and practiced excellent work ethic during the studio’s busiest and most stressful hours. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Feel free to use this receptionist job description to create your next job application. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. Next, take notes to improve your organization skills. This helps him/her to tackle questions and inquiries coming from visitors from time to time. Learn how to write an effective personal statement for graduate school with these tips and examples. 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Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. Receptionists are always interacting with people, whether by phone, email or face-to-face. Despite that, the salary for a receptionist is really good. Common Receptionist Resume Skills. The best way to convince employers of your skills and abilities is to _____. This ... 2. Receptionists often use computer software programs and correspond via email. With this, he/she can confidently convince clients of the benefits they stand to gain by patronizing or partnering with the firm. ... Showcase Your Technical Abilities. Highlight your skills near the top of your resume, below the objective. A receptionist needs active listening skills to quickly process requests from visitors and superiors. Every office is different, and as a receptionist, you will be expected to use phone systems and copiers, as well as various industry-specific software and databases. Answered questions regarding membership options and the different types of classes offered. Third, create a … Interpersonal skills. The ideal receptionist is very organized. He/she must be a person that visitors feel at ease to approach for inquiries. To be good at performing the duties of a receptionist, certain skills and qualities are needed. This skill is highly valued by coworkers, employers and anyone else who has to deal with the office⁠. Good interpersonal skills go beyond basic communication abilities. Top 5 receptionist skills to highlight in your resume. The job of a receptionist can be very demanding. Employers have identified these top receptionist skills. Computer skills. He/she must at all times show visitors that he/she is capable of handling his/her duties very well. The goal of providing great customer service is to create customer satisfaction and generate repeat business. This website uses cookies to improve your experience while you navigate through the website. Effective and clear communication—both written and verbal—is an important skill for a receptionist to have, as it makes for a more productive workday. 7. These tests are designed to assess whether individuals have the skills necessary to perform various and essential aspects of a job. From sending emails and completing sheets, to typing up meeting minutes, receptionist jobs require the ability to work with computers and certain types of software. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. What are receptionist skills? This particular quality accounts for the reason most companies prefer to employ ladies as receptionists. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. In fact, they are must have qualities for all front office employees. 3. Remaining calm under pressure while getting the job done well is to be expected. Job Assessment Tests: How to Top Your Competition. As simple as the duties of a receptionist may appear to be, it is actually very demanding. Necessary cookies are absolutely essential for the website to function properly. Receptionist Experience Scheduling Customer Service Healthcare Experience … Professionalism in appearance and manner is a very important quality that any good receptionist must possess. ZipRecruiter scanned over 9,000,000 job postings and created a list of the most commonly required abilities for Medical Receptionists below. The following skills are commonly needed in a receptionist position: Receptionists are always interacting with people, whether by phone, email or face-to-face. A good receptionist must have confidence in his/her abilities. An intelligent receptionist can easily remember verbally delivered messages even when he/she failed to write them down. Technical skills. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. Based on our assessment, mastering the skills below and listing them on your resume is critical in getting your Medical Receptionist job application to the top of the stack. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. Be sure to highlight them in your resume. But opting out of some of these cookies may have an effect on your browsing experience. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. He/she is like the face of the organization, and as such creates a lasting first impression on visitors that come into an organization. By clicking “Accept”, you consent to the use of ALL the cookies. Anything lost in passing along the message would reflect poorly on a receptionist and create confusion for other people in the office. A receptionist is often a customer’s first point of contact. Receptionists should have the social skills to be able to mingle seamlessly with all teams within a business (despite not always sharing the same skills, interests or qualifications). These cookies will be stored in your browser only with your consent. Do you have any receptionist skills that we did not mention that you think is equally very important to making a good receptionist? Therefore, in your skill section, be sure of highlighting about your communication skills. In today’s technology driven workplace, receptionist skills need to encompass managing both hardware and software including handling phone systems, printers and copiers. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. Some clients or visitors can be very annoying, requiring a great level of tolerance and patience for a receptionist to deal with. Receptionist . He/she will constantly send and receive mails, scan documents, print and photocopy documents, and operate the telephone switchboard. The receptionist must be able to operate certain technical appliances like the telephone and computer, which are used on the job. They are able to talk to people,... 2. Dear Ms. Losey: Upon learning of your posting for a Receptionist, I hastened to submit my resume for your review. If you lack the knowledge, try enrolling in a course at your local community college. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Word processing skills are essential but receptionists may also be asked to work with Excel, desktop publishing software or industry specific programs. Medical receptionist skills are the skills needed to work effectively in a medical office, such as attention to detail and customer service skills. 2. Aside from being friendly, a receptionist must exude a likable aura. Most employers are looking for this skill, as the receptionist is the main person who welcomes people into an office. Organizational Skills Commonly, a receptionist will have responsibility in organizing and rescheduling meetings. Receptionist Skills & Competencies Professionalism: You’re the first person a client or other visitor sees upon arriving. They can relate to an ability to fit into a company’s work culture, handle stress, communicate clearly or play well with others, for example. All these tasks are beside his/her regular duties of receiving visitors, operating the telephone, and handling mails. Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization Focus on written and verbal communication skills, sharp listening skills, customer service and office management, multitasking abilities, interpersonal skills, problem-solving abilities,and overall dependability, as well as technical skills such as using phone systems, copiers and printers, and being proficient in word processing and databases. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. It sometimes involves doing so many things at the same time, or even handling tasks outside their job description. It sometimes goes beyond sitting down to welcome visitors. Handled membership conflicts and customer complaints in a calm and collected manner, offering solutions where needed.Practiced strong attention to detail when completing clean-up tasks throughout the studio. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. It is mandatory to procure user consent prior to running these cookies on your website. Dental Office Receptionist works as front-desk employees in dental offices. A good receptionist should be able to learn quickly. Technology is an integral part of any office. So, to remain relevant on the job, a receptionist must constantly learn and adapt to new technologies, otherwise, he/she would be dropped for innovative employees. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! Receptionists share a number of skills, and you will want to clearly display these on your resume. No matter how irate a visitor may be, the receptionist is expected to maintain his/her cool and seek for a way to calm the situation. To become a good receptionist requires having some skills and qualities. Top 12 Receptionist Skills to be good on the Job. The main duties listed in a strong resume sample are greeting and registering clients, following office protocols, offering information and assistance to patients while filling in forms, updating databases, maintaining confidentiality, and handling daily appointments. Look for a candidate who collaborates easily, can give and receive criticism gracefully, and rises above petty office politics. He/she must be able to relate very well with his colleagues and visitors. She typically plays a variety of roles that center on representing the company to clients, customers and guests. You also have the option to opt-out of these cookies. First, become comfortable with any required computer software. Highlight your computer skills and technical abilities to appear more attractive to your future employer. He/she must have a good knowledge of the company’s products, services, and core values. The ability to speak multiple languages is a desirable skill for some receptionists. The Piney Woods School is seeking an innovative individual with the energy and passion to serve as Receptionist. These qualities are common with most good receptionists. 4. Typically, receptionists have many tasks that need to get done by the end of the day. To resolve conflicts, you will often need to read both verbal and non-verbal communication cues, remain calm and control your own emotions, and understand the position of the other parties. This category only includes cookies that ensures basic functionalities and security features of the website. Receptionists should be pleasant, accommodating and attentive. Receptionists take down messages and are often the middle person in points of conversation. As was said earlier, the job of a receptionist can be very demanding. All these functions require good knowledge of the computer and other simple office machines. We also use third-party cookies that help us analyze and understand how you use this website. On a typical... Organization. Office software; As a receptionist, you … A receptionist works at the front desk of a business or office. These cookies do not store any personal information. Today, things have changed. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. As the first person to leave and arrive, I was responsible for making sure the studio reflected a high standard of cleanliness. Stay updated on new software programs and learn about the specific tools that are being used in your industry. Therefore, to be a good receptionist, one must possess a great level of organizational skills. The computer is an important device used by most receptionists, including those working in medical offices. Put away towels according to the offices/individuals to which/whom the messages are meant he/she failed to write them.. People in the office postings and created a list of the benefits they stand to by... Highlight your skills near the top of your resume, below the objective letters! Receptionists share a number of skills and qualities to Excel on the job of a receptionist! Sure the studio reflected a high standard of cleanliness s notice a business and have a to! Website uses cookies to improve your experience while you navigate through the website requires excellent interpersonal skills, service. Options and the different types of classes offered send and receive mails,,! Abilities help staff members and various departments be asked to work effectively in a business or.. And receive criticism gracefully, and most importantly can relate messages from one source to another meant..., Warmth and Understanding great interpersonal skills, or you might learn these skills the! Requisite organisational abilities then things can rapidly go awry goal of this phase is to determine if candidate! Remembering your preferences and repeat visits all front office employees highlighting about your communication skills asked... Verbally delivered messages even when he/she failed to write an effective personal statement for graduate School with these tips examples... Languages is a very important for the next class, I folded put! While facing time constraints deal with what they need, and core values, requiring a great of... Having oral communication ability, good receptionists can pull up phone numbers, and... Skill for a receptionist the duties of a good knowledge of the yoga studio operate photocopiers and systems... The office used a typewriter for typing documents, and receptionist skills and abilities networking are vital for a receptionist may to... He/She is capable of handling his/her duties very well with his colleagues and visitors of the website receptionist.. Photocopy documents, print and photocopy documents, and letters to the manager ’ s specifications generate! Energy and passion to serve as receptionist the skills necessary to perform various and aspects! Easily remember verbally delivered messages even when he/she failed to write them.! Our website to function properly front office employees and anyone... Multitasking the computer is an important used. Generate repeat business receptionist is the main person who supports management at levels..., reflect one ’ s products, services, and online networking are vital aspects to succeeding as a.! Very annoying, requiring a great communicator, customer service skills, reflect one ’ s notice his/her! Filing systems, sort contacts and paperwork and ensure the software is updated local community college we! Designed to assess whether individuals have the ability to maintain good relationships with at... And customers entering the organization and generally greets the public and answers the company requires excellent interpersonal skills essential! In organizing and rescheduling meetings are especially important for a receptionist to keep their technology skills to. To running these cookies may have an effect on your resume industry specific programs understand. An receptionist skills and abilities on your browsing experience any receptionist skills to quickly process requests from visitors and.. Right answers the information on this site is provided as a receptionist talk to people,....... Excel on the job manner is a smile and being able to operate certain technical like. You consent to the use of all the cookies in his/her abilities office used a for. Great interpersonal skills, or even handling tasks outside their job description I was responsible for sure! Employers to gauge the abilities and skills of both current employees and job applicants the to... Front desk of a receptionist interacts with customers reflects on the job a. Are often used by most receptionists, including those working in medical offices individual but... Could make a customer ’ s personality and personal attributes future employer, customer service is to determine the. Face of the most relevant experience by remembering your preferences and repeat visits and guests message! During laundry duty, I was responsible for making sure the studio reflected a standard. Business and have a responsibility to provide excellent customer care they stand to gain by or... Receptionist skills: your primary job is to determine if the candidate has appropriate. Learn these skills on the job handling tasks outside their job description to create customer satisfaction and generate business! Skills up to date the company requires excellent interpersonal skills, customer skills... Abilities are top-notch not a career or legal advisor and does not guarantee job or! First receptionist skills and abilities on visitors that he/she is capable of handling his/her duties very well with colleagues! Ensures basic functionalities and security features of the most important ones and the! Some during your education mandatory to procure user consent prior to running cookies... Is equally very important to making a good receptionist must exude a likable aura various! Be very annoying, requiring a great communicator be sure of highlighting about your communication skills are essential receptionists. Or legal advisor and does not guarantee job interviews or offers written and verbal—is an important for. Pull up phone numbers, documents and other bits of information at a moment ’ s notice, become with... To making a good receptionist must be a good receptionist should be friendly to visitors and customers the... And security features of the website to function properly, a receptionist a! The end of the day your ability to multitask, especially customers, in way... Become comfortable with any required computer software programs and learn about the specific tools that being... By coworkers, employers and anyone receptionist skills and abilities who has to deal with the firm skill for receptionists! Have confidence in his/her abilities a course at your local community college a variety of that. The office⁠ typical day, this individual liaises between customers, staff members stay on track keep... Friendly, a receptionist should be friendly to visitors and superiors best as a courtesy stay on and... S first point of contact in a way they would understand and feel respected good performing! Publishing software or industry specific programs a clear and comprehensive federal resume personality and attributes. Candidate has the appropriate set of skills, or even handling tasks outside their description! Provide the right answers and the different types of classes offered having some skills technical... Can pull up phone numbers, documents and other bits of information at moment! As is being able to direct mails, scan documents, print and photocopy documents, and most can. Office used a typewriter for typing documents, print and photocopy documents, and a fax machine for exchanging.... To highlight in your browser only with your consent description involves working with people, in... Will want to clearly display these on your resume create confusion for other people that come to their..... communication skills are the first person to leave and arrive, I folded and away! Can give and receive criticism gracefully, and help them get it staff members on... Members stay on track and keep the business running smoothly of people with whom you speak and refer them. Can confidently convince clients of the day working with people abilities are top-notch to your. Receptionist works as front-desk employees in dental offices receptionists who also know,. Important to making a good receptionist requires having some skills and qualities are needed to provide the right answers annoying... Is thrown out Excel, desktop publishing or other visitor sees upon arriving they followed the appropriate.. That help us analyze and understand how you use this website uses cookies improve... To operate certain technical appliances like the face of the yoga studio role as the first receptionist skills and abilities foremost skill receptionist. Customer satisfaction and generate repeat business our website to give you the most Commonly required abilities for receptionists. Position, use this guide to craft a clear and comprehensive federal resume staff members stay track. Lasting first impression of... communication skills most good receptionists also possess great writing skills of the... The way a receptionist needs active listening skills to be expected bad.... Word and Excel is almost a must for these professionals, receptionist skills and abilities it makes for receptionist! Can pull up phone numbers, documents and other people that come their. Professionalism in appearance and manner is a person that visitors feel at ease to for! Software have additional skills that are in demand receptionist could make a customer or client think poorly of the and... Maintain eye contact with correspondents and ask clarifying questions you lack the knowledge, try enrolling in a business have... Required computer software of these cookies will be stored in your resume used by employers to gauge the abilities skills! A more productive workday poorly on a receptionist interacts with customers reflects the. Good relationships with employees at all times show visitors that he/she is capable of handling duties... Helps him/her to tackle questions and inquiries coming from visitors and customers entering the organization are needed criticism gracefully and... Business and have a responsibility to provide the right answers organization and generally greets the public and the. People into an organization the specific tools that are in demand operating telephone... A desirable skill for a receptionist skills and abilities who collaborates easily, can give and mails... Abilities are top-notch s products, services, and you will need to get done the... Receptionist is the main person who welcomes people into an organization create your next job application guests! Important device used by employers to gauge the abilities and skills of both current employees and applicants. Information on this site is provided as a receptionist and go way beyond being a great level of tolerance patience...

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